Based on the scale and needs of this particular assignment, we implemented an agile project delivery plan. We operated in small, cross-discipline teams, working in daily collaboration with Optus. We essentially became one team, co-locating and completing work on a 2-week sprint delivery cycle. We focused on a systematic and modular design approach, allowing us to develop a range of ui patterns and modules for long-term flexible use. This has helped the Optus business with their online/digital projects as they now have a foundation to further develop.
We initially undertook a large research project to better understand the Optus business and its customers. This included contextual inquiry, in-store interceptions, analysis of the wider Telco industry, customer experience research, the creation of user mental task models and much more. At the completion of this research work, we began to sketch ui designs, develop low-fi prototypes, create visual designs, develop a digital style guide and complete the front-end templates. Within this project we ran user-testing and research tasks frequently to continually validate design and development decisions that were being made.