Using Human-centred design to improve access to justice and reimagine forms @ VCAT
A service design project to explore the role of digital self service @ Optus
A product strategy focused on continuous on-boarding, website conversion and platform adoption @ MYOB
Research studies to improve CX insights, products, services and experiences @ VCAT
I’ve spent the last 15 years studying how people interact with computers, tech and each-other.
And I’ve loved it.
My first role in UX was a researcher role, since then I've worked as a UX, CX, UI, product design, service design and strategic design practitioner.
I've built design and research practices, I've lead strategic projects, I've advocated for and delivered change, I've coached designers and I've grown.
Forgetting about role titles, what I am about is advocating for the user, coaching and enabling designers, conducting research, conceptualising ideas and translating insights into product, service and organisational improvements.
Made by Mark
