Using Human-centred design to improve access to justice and reimagine forms @ VCAT

A service design project to explore the role of digital self service @ Optus

A product strategy focused on continuous on-boarding, website conversion and platform adoption @ MYOB

Research studies to improve CX insights, products, services and experiences @ VCAT

A website transformation to deliver a seamless digital customer experience @ Optus

A product design project to reimagine Australia's weather service @ BOM

Build organisational capability, drive engagement and make people happy